FAQ

Frequently Asked Questions

What type of payments do you accept?

We only take orders by credit card. The credit cards we accept are Visa, Mastercard and American Express. We do not accept personal checks, money orders or Paypal.

Do you accept international orders?

* Sevigny Studio can now only accept shopping cart orders from addresses in the United States.  We do ship to select countries. International shipping costs are determined after we have been contacted and the order has been placed, due to the fact that shipping charges are different for each individual country. You will receive a confirmation e-mail within 24 hours of ordering with the cost for shipping. You must respond to this e-mail, we will not process your order until we have received confirmation from you about shipping charges. So, please make sure your e-mail address is correct when ordering.

*International orders are subject to being charged customs fees by the destination country's government. We are not responsible for charges or fees charged by customs these charges are completely independent from Sevigny Studio.

*Artwork and posters can not be shipped internationally due damages incurred during shipping.

How long will it take to get my order?

We take up to 3 business days to process orders. Domestic orders will be shipped out via USPS Priority. Delivery on an order using USPS Priority takes about 4-5 business days. International orders are shipped out via FedEx International Economy and usually takes about 1-2 weeks for delivery.

How do I return or exchange an item?

We only accept returns and exchanges 14 days from date of delivery. You must e-mail us at internet@katiesevignystudio.com before returning or exchanging an item. You will receive an e-mail back from us with return or exchange instructions. On returned items you will only be credited the amount of the merchandise, you will not be credited for shipping costs.

If you have any further questions please e-mail us at internet@katiesevignystudio.com or you may call 907-258-2787.
Please leave a message and someone will get back to you.

Gallery Location

608 W 4th Ave, Ste 101 Anchorage, AK 99501

Contact Us

907-258-ARTS (2787)
katiesevignyart@yahoo.com

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